Shipping policy

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

  •  Domestic orders can take approximately 2-3 BUSINESS DAYS to be processed and shipped.  HOLIDAYS EXCLUDED: Please read below.

  •  ORDERS PLACED DURING THE HOLIDAYS CAN TAKE APPROXIMATELY 6-10 BUSINESS DAYS TO PROCESS AND SHIP DUE TO A HIGH VOLUME OF ORDERS.  OUR TEAM WILL CONTINUE TO DO OUR BEST TO ENSURE YOUR PACKAGE IS SHIPPED AS PROMPTLY AS POSSIBLE.  ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION.

  • DOES SHIPPING/DELIVERY REALLY TAKE 5-7 BUSINESS DAYS? WHAT IF I WANT MY ORDER SOONER?

     

    • UPS time frame for delivery in Dallas or Texas is approximately 1-2 business days, but we do not guarantee 2-DAY delivery.  Orders placed during the holidays can take extra time to process due to a high volume of orders.  We appreciate your patience at this time! 
    • UPS time frame for delivery in the United States is approximately 4 business days, but we do not guarantee earlier delivery beyond 5-7 business days.  Holiday orders excluded.
    • We apologize, as we do not offer express shipping at this time. We will do our best to ship your package to you as soon as possible.

     

    HOW CAN I TRACK MY ORDER?

     

    • You can track your order by visiting WWW.UPS.COM and entering your tracking number in the search field. Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery.
    • Once you've received your conformation email, please allow 24-36 hours for your tracking information to be updated on the www.UPS.com site. 

    I HAVEN’T RECEIVED MY PACKAGE, WHAT SHOULD I DO?

     

    • Should you not receive your package, please contact our team at info@dluxera.com to assist you in locating your order.   

     

    DO YOU HAVE OVERNIGHT OR EXPRESS SHIPPING?

     

    • At this time we do not offer express shipping, however, we will be working on applying this service to our customers in the future.

     

    WHAT SHIPPING METHOD IS USED?

     

    • We ship our packages via UPS.