FAQ

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

  •  Domestic orders can take approximately 2-3 BUSINESS DAYS to be processed and shipped.  HOLIDAYS EXCLUDED: Please read below.

  •  ORDERS PLACED DURING THE HOLIDAYS CAN TAKE APPROXIMATELY 6-10 BUSINESS DAYS TO PROCESS AND SHIP DUE TO A HIGH VOLUME OF ORDERS.  OUR TEAM WILL CONTINUE TO DO OUR BEST TO ENSURE YOUR PACKAGE IS SHIPPED AS PROMPTLY AS POSSIBLE.  ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION.

 

 

WHY WON'T MY DISCOUNT CODE WORK?

  • Your Code: Please make sure you have entered the code correctly as they are case sensitive. 
  • Expiration Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.
  • Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code.
  • Unique Codes: Please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

 

DOES SHIPPING/DELIVERY REALLY TAKE 5-7 BUSINESS DAYS? WHAT IF I WANT MY ORDER SOONER?

 

  • UPS time frame for delivery in Dallas or Texas is approximately 1-2 business days, but we do not guarantee 2-DAY delivery.  Orders placed during the holidays can take extra time to process due to a high volume of orders.  We appreciate your patience at this time!  
  • UPS time frame for delivery in the United States is approximately 4 business days, but we do not guarantee earlier delivery beyond 5-7 business days.  Holiday orders excluded.
  • We apologize, as we do not offer express shipping at this time. We will do our best to ship your package to you as soon as possible.

 

HOW CAN I TRACK MY ORDER?

 

  • You can track your order by visiting WWW.UPS.COM and entering your tracking number in the search field. Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery.
  • Once you've received your conformation email, please allow 24-36 hours for your tracking information to be updated on the www.UPS.com site. 

I HAVEN’T RECEIVED MY PACKAGE, WHAT SHOULD I DO?

 

  • Should you not receive your package, please contact our team at info@dluxera.com to assist you in locating your order.   

 

DO YOU HAVE OVERNIGHT OR EXPRESS SHIPPING?

 

  • At this time we do not offer express shipping, however, we will be working on applying this service to our customers in the future.

 

WHAT SHIPPING METHOD IS USED?

 

  • We ship our packages via UPS.   

 

HOW CAN I CONTACT DLUX ERA CUSTOMER SERVICE?

 

  •  Email us! We love hearing from our customers! Our Customer Service Team is available to answer any questions and inquiries you may have via email Monday-Friday (8am-5pm) CST. Please allow up to 48 hours (not including weekends) for a response.
  • Emailing about an Order – Please included Order Number (if available), First and Last Name provided to place order, and email address used to place order.

 

CAN I CANCEL MY ORDER?

  • Once an order has been placed, we’re unable cancel it.

 

CAN I EXCHANGE AN ITEM?

  • We currently do not offer exchanges. 

 

CAN I RETURN AN ITEM?

  • We currently do not offer returns.

 

I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK 

  • We understand how frustrating it is that the item you are you're totally in love with is currently out of stock. We continue to advertise these items as they're usually paired with another item. We often restock our hottest items and if that is not possible we replace them with a similar style.

 

I RECEIVED THE WRONG ITEM

  • Please notify our Customer Service Team within 24 hours of receiving the wrong item. We will email you a return label. Please return the unworn item with tags attached within 5 business days. We will ship the correct item once the incorrect item is in our possession. If the correct item is no longer available, we will offer a refund.